FAQ

Frequently Asked Questions

General

Q: What is Meshtastic?

In a nutshell, Meshtastic is a text-based radio mesh network. It allows users to send messages to and from different "nodes" without using cellular networks or an internet connection.

Meshtastic.org is a great place to go to learn more about the network, and there are some excellent groups on Reddit, Facebook, and Discord full of knowledgable users for those looking for technical support or advice on how to get started with Meshtastic.

Q: How do I use these devices?

NEO is a ready-to-use mesh device that is preloaded with Meshtastic firmware. When paired with your phone via Bluetooth, the device allows you to communicate using text-based messaging through an “off-grid” system that relies on radio frequency instead of cell service.

To use: download and install the Meshtastic app from the iOS App Store or Google Play store, then connect your device via bluetooth.  Set your region and you're ready to start messaging!

Q: What kind of charging cable do I need for these devices?

All of our devices use a USB-C cable for charging.  A data cable should be used for updating firmware. 

Q: Are these devices weatherproof?

NEO is not weatherproof, please avoid getting them wet and do not expose them to temperatures above 120°F (50°C).

Q: Can I order a custom color?

Custom colors are not available at this time.

Shipping/Returns

Q: What is your return policy?

Please see our return policy here.

Q: Do you ship overseas?

We are currently only shipping within the United States. As we grow our service area will expand.

NEO

Q: What is the range of NEO?

The biggest variable in determining range for Meshtastic devices is line of sight, which can vary greatly depending on terrain, physical barriers, and even weather. Operating in areas with fewer obstacles can yield much higher ranges between nodes. That said, these devices can “hop” from node to node and greatly expand the range when more nodes are involved. When everyone has a node in their pocket, the range will be virtually limitless.

Q: Does the NEO complete device come with onboard GPS?

The NEO is designed to use your phone’s GPS via bluetooth connection with the Meshtastic app, so it does not have an onboard GPS chip. This results in reduced battery consumption and a smaller design footprint.

Q: What is the battery life of NEO?

You should expect 2-5 full days of battery life.